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School Service Center

Accurate and timely support guides iLink's everyday practices and procedures. iLink support analysts offer personalized service and are dedicated to ensuring loan processes run smoothly.

A one-stop shop, iLink simplifies the delivery of private student loan funds nationally. The data-routing system effectively manages and exchanges student loan data with many private student loan providers across the country, while support analysts are focused on excellent service and continuous improvement. iLink staff proactively monitor and address errors on behalf of schools and lenders to eliminate the need for school and lender representatives to run transmission error reports.

iLink support analysts understand how valuable financial aid officers' time is and, to ease their workload, will:

  • Contact multiple lenders on behalf of schools to address and solve loan processing concerns.
  • Provide on-site or webinar training that fits busy schedules.
  • Monitor files continuously to ensure data reaches the appropriate destination.
  • Seamlessly resolve data transmission problems by proactively contacting lenders or loan service providers, even before financial aid officers may be aware an issue exists.
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